In today's complex and fast-moving world, customers and in particular business customers expect and desire to have access to immediate, reliable and round-the-clock services. MCI business customers can use e-Care, the online self-service system, as a mean to have instant and cost-effective access to their account in order to manage and receive part of their after sale services.
Users of e-Care system are MCI business subscribers who havepurchased one or more of MCI business products andservices. These users are divided into two main categories: Fleet managers, andend users. Each has access to different system with different access levels. Inthis section, a user can query for services, modify information, pay the billsand if possible, purchase new products and services or change current serviceitems.